Responsible Gaming

At dg66 Responsible Gaming — Keep it fun, play within your limits

Gaming is for enjoyment, not addiction. dg66 believes every player's mental wellbeing and financial security come first. Responsible gaming is at the core of what we do.

24/7
Support services
18+
Adults only
5
Safety tools
Free
Help & support

Our Responsible Gaming Tools

Dg66 provides these tools to help you maintain safe and healthy gaming habits

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit limit. Once set, the limit cannot be increased for at least 24 hours.

Session time limit

Set a time limit for how long you play in one session. Once the time is up, the system will automatically alert you or log you out.

Loss Limit Setting

Once your losses reach a set amount, gameplay will stop automatically. This is the most effective tool for protecting your budget.

Cool-off period

If you feel like you need a break, temporarily close your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this period.

Self-exclusion

If you feel gaming is having a negative impact on your life, you can request a permanent account closure. This cannot be reversed once activated.

Reality check

Pop-up messages will appear at set intervals showing how long you have been playing and your total winnings or losses — keeping you aware of your actual situation.

Why is responsible gaming important?

Our Policy, Your Protection

Can gaming become a problem?

Online gaming and betting are a normal form of entertainment for many people. However, for some, it can develop into a harmful addiction. At dg66, we believe that the right precautions at the right time can prevent serious problems.

Responsible gaming means treating gaming purely as entertainment — never as a source of income or a solution to financial problems. Every bet is a leisure expense, not an investment.

Online gaming is growing fast in Bangladesh, and so is the risk of addiction among younger players. dg66 is committed to reducing that risk, and we actively work to protect every player's mental and financial wellbeing.

Keep in mind: Winning is never guaranteed — this is a game of chance. Never wager more than you can afford to lose.

Who is most at risk?

The risk of gaming addiction isn't the same for everyone. Certain factors can raise the risk. Stay aware of these to protect yourself or someone you know:

  • Using gaming to cope with stress or anxiety
  • Placing bigger bets to recover losses ("chasing losses")
  • Lying to family or friends about gaming activity
  • Borrowing money or spending savings to place bets
  • Feeling restless or irritable when not gaming
  • Prioritizing gaming over family, work, or studies

If any of the above applies to you, please take a break and speak with our support team.

7 rules for building healthy gaming habits

At dg66, we believe in building healthy gaming habits. Follow these simple guidelines to keep gaming fun at all times:

  • Set a budget: Decide how much BDT you are willing to spend per session and stick to it.
  • Set a time limit: Decide how long you will play before you start. Use an alarm or timer.
  • Don't chase losses: Chasing losses in the hope of a big win rarely ends well.
  • Don't play under the influence: Make decisions with a clear head.
  • Take regular breaks: Take at least a 10-minute break every hour.
  • Spend time with family: Gaming should never replace your social life.
  • Keep your emotions in check: Avoid gaming when you're feeling angry, sad, or frustrated.

Minor Protection

Dg66 strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and a national ID or birth certificate may be requested when necessary.

If you are a parent or guardian concerned about children's device usage, we recommend using parental control software. Keep your devices password-protected and check browsing history from time to time.

If you suspect a minor is using dg66, please notify our support team immediately. We will take prompt action.

The dg66 Commitment

Responsible gaming is not just a rule — it is central to our business philosophy. We believe a happy and healthy player is the key to our long-term success.

Dg66 follows the guidelines of international responsible gaming organizations. Our staff are trained in responsible gaming practices and will proactively reach out to players if signs of problematic behavior are identified.

We never encourage a player in distress to wager more. Instead, we recommend a temporary or permanent break when needed and provide support in seeking professional help.

Addiction Risk Level

These figures reflect common trends in gaming addiction based on research:

Financial Impact78%
Family Problems64%
Stress71%
Impact on Work45%

With timely action, these risks can be avoided entirely.

Need help?

Our responsible gaming team is available 24 hours a day. Contact us for any concerns or issues:

We typically respond within 24 hours. For urgent matters, please reach out via live chat.

Check Yourself — Am I Gaming Responsibly?

Ask yourself the questions below. If most of your answers are yes, it may be time to seek help.

1

Do you often end up wagering more than your budget and regret it afterward?

2

Do you keep playing to win back what you've lost, only to lose even more?

3

Do you hide your gaming from family or friends, or lie about it?

4

Have you tried to stop gaming but been unable to, or felt unsettled when you did?

5

Is gaming preventing you from keeping up with work, studies, or family responsibilities?

6

Do you turn to gaming to escape stress, loneliness, or sadness?

7

Have you borrowed money or taken funds from others to fund your gaming?

8

Are you neglecting sleep, meals, or personal care in favor of gaming?

0–2 yes answers: You are within safe limits. Stay alert and keep your limits in place.

3–5 yes answers: Warning signs detected. Set limits and take a break now.

6+ yes answers: It is important to seek professional help. Please contact our support team.

How dg66's Player Protection Program Works

Three simple steps to keep your gaming safe

Set limits

Log in to your account and go to Settings. Set your own deposit, session time, and loss limits. Changes take effect immediately once saved.

Review Regularly

Review your gaming history each week — how long you played, how much you won or lost. This helps keep you informed.

Get support

For any concerns, reach out to our responsible gaming team. We're here to help, not to judge.

FAQ — Responsible Gaming

Frequently Asked Questions on Responsible Gaming

Yes, but you'll need to wait at least 24 hours before increasing a limit. This delay is intentional — to prevent impulsive decisions. Reducing a limit takes effect immediately. This rule exists to protect your finances.

Yes. Once a Self-exclusion request is submitted, any remaining balance in your account will be returned to your registered payment method. The process typically takes 3–7 business days. Any bonus balance may be forfeited.

Start with empathy, not judgment. Reach out to the dg66 support team by email — we take third-party concerns seriously. If needed, encourage professional counselling and make sure they have family support around them.

During a Cool-off period, you will not be able to play games or make deposits. However, you can still log in to your account to check your balance and make withdrawals. Once the period ends, your account will be reactivated automatically.

Yes, absolutely. Age verification is mandatory at registration. If an account is found to be operated by a minor, it is closed immediately and all remaining balance is returned through the appropriate legal process. Underage gaming is strictly prohibited at dg66 and is a condition of our operating license.

Yes, completely free. All of dg66's responsible gaming tools — deposit limits, time limits, loss limits, Cool-off, and Self-exclusion — are available to all account holders at no charge. There are no fees and no risk of losing bonuses for using them.
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Play safe, stay happy!

Join the culture of responsible play at dg66. Use our tools, stick to your limits, and keep gaming enjoyable.

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